A New Standard in Patient Care
Our doctors and staff remain committed to our core value of Patient Care, and this value guides us now as we begin the process of re-opening our doors to you. Select offices are now accepting appointments for eye exams and other eye care needs, and we continue to provide telehealth options to those who qualify.
You can feel confident with a visit to our offices knowing we have revisited every step in your visit, with your safety and that of our medical team in mind. We are evaluating new regulations as they emerge to ensure compliance with the latest guidance from state and local authorities. This includes providing Personal Protective Equipment (PPE) such as masks and gloves to all office personnel, and having PPE available to any patient upon arrival.
We have also outlined rigorous disinfection and cleaning procedures that are required by our staff after each patient encounter, and monitored hourly by a dedicated Compliance Officer in your office. This Compliance Officer is also responsible for monitoring the number of people in the office at all times to adhere to social distancing protocols, and keeping a strict eye on patient flow throughout the office.
What is the staff doing differently?
All doctors and staff are required to take dedicated training courses prior to returning to work for patient care. This training was designed with safety in mind and includes every step in the patient journey. Our team is also required to submit to a basic screening at the beginning of every shift, prior to reporting to work and also upon arrival at the office. This includes:
- Temperature Check. Temperature should be taken prior to reporting to work. Employees reporting a temperature at or exceeding 100.0F will not report to work.
- Evaluation of Signs or Symptoms. Self reporting of any COVID-19 related symptoms, including fever, cough, fatigue, shortness of breath, loss of sense of smell/taste, diarrhea, or extended exposure to an individual with COVID-19. Employees exhibiting signs or symptoms will not report to work.
Employees must be able to honestly provide the desired answers to remain at work.
Employees will sanitize hands and put on approved PPE prior to entering the office. All employees are encouraged to wear masks and gloves, regardless of their role in patient care.
We have limited our doctor’s schedules to allow only the minimum number of people in the office at one time. Our eye doctors will limit the number of patients per day in order to comply with state guidelines on occupancy and social distancing. This is best for all patients and employees, regardless of age or risk level as it reduces interaction in every hour we are open.
What to do prior to your appointment.
We encourage patients and anyone accompanying a patient to bring their own mask or cloth face covering and wear it throughout the duration of the visit.
It is important to note that only patients are allowed inside the practice. If the patient is a minor or otherwise in need of assistance, ONE person may accompany the patient—all others will be asked to wait outside or in their car. Additional guests will be granted access only after also completing the required pre-screening assessment (detailed in the following section) and are asked to also bring a mask to the office visit. If these conditions are not met by the person accompanying a minor or those requiring other assistance, the appointment for that patient will need to be rescheduled.
What to expect upon arrival at the office.
Patients and visitors are encouraged to wear their own mask or cloth face covering upon arrival to the facility (as communicated to them prior to their appointment). If not, they will be offered a mask or cloth face covering as supplies allow, which should be worn while they are in the facility. Masks do not need to be placed on children under the age of 2, on anyone who has trouble breathing, or otherwise unable to remove the mask without assistance. If a patient chooses not to wear a mask, he or she may be asked to reschedule their appointment to a future date.
You will be asked to check in with the designated Compliance Officer when you arrive. This person will ask you and anyone accompanying you to sanitize your hands, submit to a temperature check and conduct the health assessment questionnaire prior to checking in for your appointment.
We encourage all patients to print and complete the Welcome Sheet with your updated contact and health information and bring with you to your appointment. You will be required to sign a consent form prior to seeing the doctor, and will be provided with a pen that has been disinfected between every use. Our front desk staff will discard that pen into a designated bin for disinfection prior to its use by anyone else.
Watch for designated markings on the floor to maintain the recommended 6 feet apart for social distancing.
What to expect during your visit.
All equipment or tools used throughout the pre-testing process and while in the exam lane will be disinfected between every patient encounter.
We’ve put a lot of thought into the new process of picking out your new eyeglasses too! Each patient will be asked to sit in the frame dispensary and work with their optician to find the frames they wish to try on. Our staff will be wearing gloves and will bring as many frames to you as you like. Any frames touched by you or the optical staff will be set aside in a designated bin for disinfection prior to returning to the frame board.
What to expect when picking up eyewear.
As with new guidelines surrounding the eye exam process, we ask that only the patient enter the office to pickup eyewear. While we are not requiring an appointment to pickup eyewear at this time, some offices may do so if volume becomes too large.
You may be asked to wait briefly either outside or in your car if the occupancy limit of the office has been met. All patients will be signed in and fit with their product, and eyeglass frames and cases will be wiped down prior to finalizing the dispensing of frames.
Our offices will do their best to also allow for curbside dispensing if occupancy limits do not allow entry. We will also ship any pair of eyeglasses to patients who are unable to visit us in person, upon completion of a 5 point inspection when eyewear is received from the lab.
We welcome you to visit us anytime, and look forward to seeing you soon.