Refund Policy

Your satisfaction and comfort matter to us. If for any reason you need to request a refund for products or services, we’ve outlined the full process below so you know exactly what to expect. Our team is here to help every step of the way.

Non-prescription eyewear may be cancelled or returned for a full refund within 30 days of receiving the product. To be eligible for a return, the eyewear must be in new, unused condition, with all original packaging. Eyecare Partners does not honor competitor price matching. The cost of the exam and services is non-refundable. Restrictions apply.

Prescription eyewear is eligible for a refund or restyle, if not completely satisfied, within 30 days after the dispense, minus a restocking fee of $40. Applicable fees may apply based on the materials purchased. If a cancellation request is made within 2 hours and has not begun processing, a full refund may be issued. If the order exceeds 2 hours of submission and/or has begun processing, it is subject to a restocking fee of $40, which is the patient’s responsibility. To be eligible for a return or restyle, eyewear must be in its original condition. Eyecare Partners does not honor competitor price matching. The cost of the exam and services is non-refundable. Restrictions apply.

OTC purchases may be returned for a full refund within 7 days of the original purchase date. To be eligible for a return, the merchandise must be unopened, unmarked, and unused. Restrictions apply.

Unopened soft contact lenses are eligible for an exchange within 90 days of dispensing. For contact lenses shipped directly to a patient's home, returns are accepted within 90 days of dispense, plus an additional 14 days from that date. To qualify, contact lens boxes must be unopened and in their original condition. Boxes cannot be damaged, stained, or marked with writing. Contact lenses must not be expired and must have at least one year remaining before the expiration date. Stickered boxes are acceptable. Eyecare Partners does not honor competitor price matching or previous pricing. Restrictions apply.

Exchanges are offered as a customer service accommodation and are eligible for a refund if made within 90 days. If the replacement contact lenses have a higher cost or require additional services, including a contact lens evaluation, the patient is responsible for any applicable price difference, fitting fees, and other charges. Standard contact lens fitting fees and applicable coverage time limits apply.

Approved exchanges requested more than 90 days after dispense are subject to a $40 restocking fee. Exchanges over our 90-day policy are offered as a customer service accommodation and are not eligible for a refundable credit.

Unopened soft contact lenses are eligible for a return within 90 days of dispensing for a refund of the patient's out-of-pocket expenses. For contact lenses shipped directly to a patient's home, returns are accepted within 90 days of dispense, plus an additional 14 days from that date. If applicable, eligible insurance benefits will be restored in accordance with the patient's vision plan guidelines. Eyecare Partners does not honor competitor price matching or previous pricing. Restrictions apply.

To be eligible for a return, contact lens boxes must be unopened and in their original condition. Boxes cannot be damaged, stained, or marked with writing. Contact lenses must not be expired and must have at least one year remaining before the expiration date. Stickered boxes are acceptable.